Shipping & Returns
Delivery
Delivery is via Royal Mail Special Delivery to UK only. (99% UK coverage)
Our delivery charges are set out on the checkout page on our website.
It might not be possible for us to deliver to some locations.
We will deliver the jewellery to the address you specify for delivery in your order. It is important that this address is accurate. Shipments dispatched remain our responsibility until received by the recipient. HeritageCharm is not responsible for jewellery where delivery has been attempted, but no signature was obtained by the delivery company. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Jewellery is not guaranteed for delivery on Saturday and HeritageCharm is not responsible for any loss or claim resulting from this fact.
Risk and ownership
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Return / Refund Policy
The ‘Consumer Contracts Regulations 2014’ give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or recorded delivery is recommended) or you can email. A telephone call is not sufficient. It is important that you have proof that a cancellation notice was both sent and received by the trader.
You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that we receive them and that they are not damaged in transit. The goods must be adequately packaged in their original packaging, correctly addressed and carry the correct postage. You will have to pay the return postage yourself, unless the goods were faulty in the first place.
If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days.
Customers that return items to be exchanged will be charged return postage.
The refund policy applies to ready to wear jewellery, Heritagecharm.com.
The refund policy does not affect your statutory rights.
Faulty or Damaged items
If you should receive a faulty or damaged item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email myheritagecharm@gmail.com quoting your name and address, details of the product, the reason for return and whether you require a replacement. We will then advise on how to proceed with the return.
You will be re-credited for the costs incurred in returning faulty goods.
Jewellery returned remains the responsibility of the customer until received back by Heritagecharm.com together with the appropriate paperwork and packaging.
For Postage in UK we use Royal Mail Special Delivery. For delivery outside UK, please contact us first.